Refund policy

Corevia Tech Returns & Refund Policy

Effective Date: August 2026

At Corevia Tech, operated by THOMPSON NEURAFUSION SYSTEMS LLC, we want customers to shop with confidence. If an eligible product does not meet your expectations, you may request a return under the conditions described below.

Return Period

Customers may request a return within 30 days after the date of delivery.

To qualify for a return, the product should:

  • Be in its original condition
  • Be unused, unless the issue involves a product defect
  • Include original packaging where applicable
  • Include all original accessories, components, and documentation
  • Not show damage caused by improper use, alteration, or neglect
  • Be associated with a valid order from our store

Items That May Not Qualify

The following products may be excluded from standard returns:

  • Customized or personalized products
  • Final-sale or clearance merchandise
  • Gift cards
  • Products that have been altered or damaged through improper use

Any product-specific return restrictions shown on the applicable product page will also apply.

Free Return Shipping

Corevia Tech does not charge customers for return shipping on eligible returns.

When a return is approved, we will provide the applicable return instructions and, where required, a return shipping method.

Customers should not independently ship merchandise back to us without first receiving return instructions from customer support.

Refund Processing

After the returned product is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method within 5–10 Business Days.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from the product you ordered, please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photographs of the product
  • Photographs of the shipping packaging when applicable

We will review the claim and arrange an appropriate resolution.

Return Condition

Products should be returned with the original components and packaging where applicable. Missing components or customer-caused damage may affect return eligibility.